Return & Refund Policy

We believe premium home design should be attainable. At KFROOMS, we offer a curated selection of high-value furniture at competitive prices, ensuring you get the best quality for your investment

Damages & Defects

  • 30-Day Replacement: If your furniture arrives damaged or has a manufacturer defect, we will replace it with the exact same item within 30 days of delivery.

  • Reporting Window: Please inspect your items upon arrival. For shipping damage claims, you must notify us or the delivery team within 24 hours.

Final Sale Policy

  • General Returns: Most sales are final. Once furniture has been shipped, delivered, or assembled, it cannot be returned.

  • Exceptions: Some wholesalers allow returns with a 25% restocking fee. Please inquire about your specific item before it ships.

  • Non-Returnable Items: Items from Acme, Modway, Coaster, custom/design-your-way sets, and mattresses are strictly final sale and cannot be returned.

Refunds

  • Cancellations: There is a $25 cancellation fee for orders cancelled before shipping.

  • Shipping Fees: Original shipping fees are non-refundable once an order has left the warehouse.

  • Process: Refunds are processed once the furniture has been returned to us in full and in its original packaging.